Responsible Gambling

At Golden Lion Casino, we are committed to promoting responsible gambling and ensuring that our players enjoy a safe and secure gaming environment. We understand that gambling should be an entertaining activity, and we take our responsibility seriously to help prevent gambling-related harm.

Our Commitment

Golden Lion Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-039372-R-319367-014) and adheres to all responsible gambling requirements set forth by UK legislation. We are dedicated to:

• Providing tools and resources to help players gamble responsibly
• Protecting minors and vulnerable individuals
• Preventing gambling-related harm
• Promoting awareness of responsible gambling practices

Self-Assessment

Ask yourself these important questions to evaluate your gambling habits:

• Do you gamble more than you can afford to lose?
• Do you chase losses by increasing your bets?
• Do you gamble to escape problems or negative feelings?
• Do you lie to family or friends about your gambling activities?
• Do you neglect work, family, or other responsibilities to gamble?
• Do you feel anxious or irritable when not gambling?

If you answered "yes" to any of these questions, you may need to reconsider your gambling habits and seek support.

Responsible Gambling Tools

We provide various tools to help you maintain control over your gambling:

Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. Limits can be decreased immediately but increases require a 24-hour cooling-off period.

Loss Limits

Set limits on the amount you can lose over a specific period to help manage your gambling budget.

Session Time Limits

Control how long you spend gambling by setting time limits for your gaming sessions.

Reality Checks

Receive pop-up reminders showing how long you've been playing and how much you've spent.

Take a Break

Temporarily suspend your account for a period of 24 hours to 6 weeks if you need time away from gambling.

Self-Exclusion

Permanently close your account for a minimum period of 6 months up to 5 years. During this time, you will not be able to access your account or create new accounts.

Age Verification and Protection of Minors

Gambling is strictly prohibited for individuals under 18 years of age. We employ robust age verification procedures and regularly monitor our systems to prevent underage gambling. Parents and guardians can install filtering software to block access to gambling websites.

Financial Protection

All customer funds are held in segregated accounts with licensed UK banks, separate from company operational funds. This ensures your money is protected in accordance with UK Gambling Commission requirements.

Getting Help and Support

If you're concerned about your gambling or that of someone you know, help is available:

UK Support Organizations

GamCare
Free confidential support and information
Helpline: 0808 8020 133
Website: www.gamcare.org.uk
Live chat available 24/7

Gamblers Anonymous
Fellowship of men and women who share their experience
Helpline: 020 7384 3040
Website: www.gamblersanonymous.org.uk

BeGambleAware
Independent charity providing information and advice
Website: www.begambleaware.org

GAMSTOP
Free service to self-exclude from all UK licensed gambling operators
Website: www.gamstop.co.uk

Third-Party Blocking Software

Consider installing blocking software to restrict access to gambling websites:

• Gamban - Blocks gambling websites and apps
• Qustodio - Parental control and website blocking
• Net Nanny - Internet filtering and monitoring

Contact Our Support Team

Our customer support team is trained to assist with responsible gambling concerns:

Email: [email protected]
Live Chat: Available 24/7 through our website
Phone: +44 203 807 4829 (Monday-Sunday, 9:00 AM - 11:00 PM GMT)

Complaints Procedure

If you have a complaint about our responsible gambling practices:

1. Contact our customer support team first
2. If unresolved, escalate to our management team at [email protected]
3. If still unresolved, contact the UK Gambling Commission at www.gamblingcommission.gov.uk
4. You may also contact the Alternative Dispute Resolution service: eCOGRA at www.ecogra.org

Regular Review

This responsible gambling policy is reviewed annually and was last updated on March 15, 2026. We continuously monitor and improve our responsible gambling measures to ensure they remain effective and up-to-date with current best practices and regulatory requirements.

Remember: Gambling should be fun and entertaining. When the fun stops, stop.